Plastic Surgery Practice Appointment Scheduling Protocol

Initial Contact Guidelines

Patient Classification

• New Patients
  • Allow 60-minute slots
  • Require pre-visit documentation
  • Insurance verification required
• Follow-up Visits
  • Standard 30-minute slots
  • Post-operative visits as per surgeon's protocol

Procedure-Specific Scheduling

Cosmetic Consultations

• Schedule 45-minute slots
• Require $150 consultation fee
• Include photo session time

Reconstructive Consultations

• Schedule 60-minute slots
• Insurance authorization required
• Document referral source

Priority Classifications

1. Urgent Cases

   • Trauma/emergency reconstructions
   • Post-operative complications
   • Same-day appointments when necessary

2. Routine Appointments

   • Elective procedures
   • Regular follow-ups
   • Non-urgent consultations

Pre-Appointment Requirements

Documentation Checklist

• [ ] Patient registration forms
• [ ] Medical history questionnaire
• [ ] Insurance information (if applicable)
• [ ] Previous surgical records
• [ ] Current medications list

Financial Protocols

• Verify insurance coverage 48 hours prior
• Collect consultation fees at scheduling
• Provide cost estimates when requested

Scheduling Matrix

Cancellation Policy

• 48-hour notice required
• Document reason for cancellation
• Maintain waiting list for fill-ins

Special Considerations

• Block time for emergency cases
• Coordinate with surgical facility
• Account for seasonal variations