Family Medicine Practice Staff Training Manual

Section 1: General Practice Operations

1.1 Front Office Procedures

• Patient check-in protocols
• Insurance verification process
• Appointment scheduling guidelines
• Phone etiquette and communication standards

1.2 Clinical Support Staff Duties

• Vital signs measurement and documentation
• Patient rooming procedures
• EHR documentation requirements
• Specimen collection protocols

Section 2: Clinical Protocols

2.1 Patient Care Standards

• Triage protocols
• Urgent care procedures
• Patient education guidelines
• Follow-up care coordination

2.2 Safety and Infection Control

• Hand hygiene protocols
• PPE guidelines
• Cleaning and sterilization procedures
• Sharps handling and disposal

Section 3: Administrative Procedures

3.1 Documentation Requirements

• Medical records management
• Consent forms processing
• Release of information procedures
• Records retention policies

3.2 Compliance and Privacy

• HIPAA compliance procedures
• Patient confidentiality protocols
• Security incident reporting
• Compliance training requirements

Section 4: Emergency Procedures

4.1 Medical Emergencies

• Emergency response protocols
• Code procedures
• Emergency equipment locations
• Emergency contacts list

4.2 Facility Emergencies

• Fire safety procedures
• Natural disaster protocols
• Evacuation plans
• Emergency communication procedures

Section 5: Quality Assurance

5.1 Performance Standards

• Quality metrics
• Patient satisfaction monitoring
• Staff evaluation procedures
• Continuous improvement protocols

5.2 Training Requirements

• Annual compliance training
• Continuing education requirements
• Skills assessment protocols
• Competency evaluations